Cardboard Box

RETURNS

The Small Print

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Help@beardaffiliated.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Help@beardaffiliated.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

COMMON QUESTIONS

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

WHAT CURRENCY ARE THE PRICES DO I SEE IN THE SITE?

All prices are in USD.

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

We try our best to ship items as fast as we can. Please allow up to 3 days production time for your order to ship out, average shipping times are 3-5 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at Help@beardaffiliated.com

I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? WHAT IF THERE IS AN ISSUE?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcel.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

I HAVE ENTERED AN INCORRECT ADDRESS WHAT DO I DO NOW?

If you have miss-spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you realize the address you have given us is wrong, kindly notify us via email at Help@beardaffiliated.com. We can  update the address to the correct one within 24 hours.
No refund will be given after the 24 hour period of an incorrect submission.

HOW LONG DOES SHIPPING TAKE?

  

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days domestic and 7-10 days international.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

Absolutely! We are here to help you make your home beautiful! Please send us an email to Help@beardaffiliated.com and we will be happy to assist you in any way we can. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and we will address your needs at our earliest convenience.